MNK Group SA Company Profile

Support Engineer - Openlink

MNK Group SA

Job Description

One of our premium clients in the Trading  industry is looking for Support Engineers !

The team is growing rapidly, so if the position suits you or someone you know, don’t hesitate to apply!

Responsibilities: 

Research and identify solutions to application L1/L2 issues

Ask customers targeted questions to quickly understand the root of the problem and initial analysis.

Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Perform triage/critical analysis of change requests and defects raised

Prepare knowledge base documentation for issues raised by end-users

Requirements: 

Experience :3- 6 yrs

Hands-on experience on Excel Reports, PowerPoint

Hands-on experience on SQL queries and working experience on Oracle Database

Excellent problem solving and Communication Skills

If you are interested, please send your resume at: crina.gheorghe@mnkgroup.ch!

Thank you!